Below FAQ are some common concerns of our client before purchasing the Product.
If you have other questions, please just send it to info@finerycraft.com.
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If you have an issue or question that requires immediate assistance, you can click the whatsapp button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Q: What materials do you use for your products?
We use premium-grade natural stones like marble and travertine, handpicked for their durability and timeless beauty. Each piece is handcrafted by skilled artisans
Q: Do you offer custom or personalized designs?
Yes! We accept custom orders. Whether it's size, color, or design adjustments, we can craft bespoke decor pieces tailored to your preferences. Contact us for custom inquiries.
Q: Where do you ship from?
All our products are shipped from Lahore, Pakistan. We offer nationwide delivery with standard lead times based on your location.
Q: What are the shipping charges?
We offer Free Standard Delivery on all orders. You’ll see any available upgrades (like express shipping) at checkout if applicable.
Q: How long does delivery take?
Orders typically dispatch within 2–4 business days. Delivery timelines range from 4–8 days depending on your location.
Q: Is Cash on Delivery available?
Currently, we accept credit/debit cards and bank transfers. COD is available — you’ll see the option at checkout .
Q: Are the product colors exactly like the photos?
Since we use natural stone, slight variations in color, texture, and veining are normal — and part of what makes each item unique.
Q: Is it safe to order from Finery Craft?
Absolutely. We use SSL encryption and a secure checkout system to ensure your data and payments are protected.
Q: Do you offer wholesale or bulk discounts?
Yes, we do! Please reach out to info@finerycraft.com or WhatsApp us at +92 311 4210509 for wholesale inquiries.
After-Sale FAQs – Finery Craft
Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can use it to monitor your delivery status in real time.
Q: My product arrived damaged — what should I do?
We're truly sorry! Please contact us within 24 hours of delivery with photos of the damage. We’ll arrange a replacement or refund as per our damage policy.
Q: Can I return or exchange my order?
We offer returns only for defective or damaged items. Since our products are handcrafted from natural stone, slight variations are not considered defects. Please reach out within 7 days of receiving your order.
Q: How do I clean or care for my marble/travertine item?
Simply wipe with a soft, damp cloth. Avoid using harsh chemicals or acidic cleaners. We recommend using a dry cloth to maintain the natural shine.
Q: “I received the wrong item — what should I do?
Please contact our support team with your order number and a photo of what you received. We’ll make it right as quickly as possible.
Q:Can I cancel my order after placing it?
If your order hasn’t shipped yet, we’ll be happy to cancel it. Once dispatched, cancellations are no longer possible.
Q: Do you offer repair or replacement services?
We offer replacements for damaged or incorrect items. For repair inquiries, please contact us and we’ll advise based on the product type.
Q: How can I contact customer support?
You can email us at info@finerycraft.com or message us on WhatsApp at +92 311 4210509. Our team is available 7 days a week, 11AM–7PM.